Farmers Bank of Northern Missouri is an Equal Opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics protected under federal, state or local laws.

Farmers Bank of Northern Missouri offers competitive wages, 401k plan, health, life & disability insurance, and a great work environment. 

Please send completed applications by mail to our Human Resources department at 3601 Miller Street, P.O. Box 500, Bethany, MO 64424; or by email to humanresources@onlinefarmersbank.com.

Employment Application

 

CUSTOMER SERVICE REPRESENTATIVE
Princeton, MO | Full-Time

The Customer Service Representative is responsible for conducting financial transactions between customers and the Bank both in person and over the phone and handle both routine and complex customer inquiries and problems.

Duties and Responsibilities:

• Represents the Bank favorably to both current and prospective customers.
• Provides prompt, efficient and accurate service in the processing of transactions.
• Note and verify significant information as required by the Bank policy or procedure.
• Ensure that Bank procedures are followed when performing transactions on all equipment.
• Exercise discretion, judgement, and initiative regarding transaction problems and procedures.
• Identify customers’ financial service needs and focus on promoting bank products and services to customers to meet those needs.
• Maintain adequate working funds as required by Bank policy; as necessary, purchase working money supply from vault.
• Verify and balance assigned drawer daily with minimal cash variances.
• Assist in reconciling errors for self and other tellers.
• Issue cashier’s checks, money orders, and bank checks.
• Issue and maintain debit cards following Bank policy.
• Verify that opening and closing procedures are followed.
• May prepare necessary forms for proper completion of Bank Secrecy Act requirement (includes obtaining appropriate documentation from customer/non-customer).
• Receive and answer questions on Bank policies and practices, maintain good customer relations at all times.
• Direct customers to appropriate employees for answers to more complex problems or inquiries.
• Discuss problems related to specific accounts and refer more difficult questions to a supervisor or bank officer.
• Help coworkers with difficult internal problems or customer inquiries/problems while ensuring prompt and courteous responses to customer inquiries.
• Count, wrap, and bag coins. Count and verify currency to sell. Accumulate mutilated currency to be shipped out.
• Balance or assist in balancing the working fund.
• Assist with other bank work as requested including statement stuffing, filing, and answering phones.
• Other duties as assigned.

Required Skills/Abilities:

• Excellent written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Excellent mathematical skills.
• Trustworthiness and the ability to act with integrity.
• Thorough understanding of customer service.
• Ability to maintain highest level of confidentiality.

Qualifications:

• High school diploma or equivalent is required.
• Previous experience working directly with the public is preferred.

Requisition #072401
Posting Date: 07/18/2024

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UNIVERSAL BANKER
Bethany, MO | Full-Time

The Universal Banker is responsible for opening new deposit and consumer loan accounts, handling both routine and complex customer inquiries and problems and providing back-up support for the Customer Service Representatives in the branch.

Duties and Responsibilities:

• Assist customers in their selection and opening of various accounts, products and financial services from the Bank.
• Be aware of customer needs and actively look to cross-sell and increase the number of products and services utilized by current bank customers. Advise customers on promotional items and services.
• Stay educated on all current deposit, business, and consumer loan products.
• Answer customer questions concerning statement transaction inquiries, ACH transactions, wire requests, debit card activity, and fraud reporting.
• Stay up to date on the residential and consumer loan products and features.
• Act as the initial point-of-contact for new consumer loan and residential mortgage requests.
• Field customer inquiry questions regarding their consumer loan accounts.
• Accept credit applications, gather verification documentation, quote interest rates and terms, and complete the initial underwriting analysis for repayment ability, credit history and LTV.
• Complete the UW analysis to submit to Loan Officers for approval and complete the LCP documentation checklist.
• Coordinate loan closings with customers and title companies.
• Perform basic CSR functions related to deposit and cash transactions.
• Ensure a high level of quality customer service and confidentiality.
• Cooperate with, participate in, and support the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements.
• Promote Farmers Bank in public and always represent the Bank positively, courteously, and with the greatest concern for the customers interest.
• Other duties as assigned.

Required Skills/Abilities:

• Excellent written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Thorough knowledge of current lending and banking regulations, procedures, and operations.
• Ability to adhere to all BSA/AML rules and regulations and stay in compliance with the NMLS and SAFE Act.
• Proficient with Microsoft Office Suite or related software.
• Ability to maintain highest level of confidentiality.

Qualifications:

• High school diploma or equivalent is required. Some college is preferred.
• Two years or more of banking experience.

NETWORK SUPPORT SPECIALIST
Unionville, MO | Full-Time

The Network Support Specialist will maintain the Bank’s technology systems, install software and hardware, and work with customers and bank staff solving issues or providing education on data available.

Duties and Responsibilities:

• Represents the bank to customers in a courteous and professional manner, providing efficient, knowledgeable information to serve customers’ needs.
• Communicate, train and resolve internal contacts on the Bank’s hardware and software offerings.
• Maintain network assets for security and effective usages by employees and customers.
• Produce data as requested by department heads.
• Maintain bank assets to current software and hardware status.
• Communicate and coordinate with Bank vendors on usage, issues and offerings.
• Other duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Ability to explain technical issues to technical and nontechnical employees and customers.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or the ability to quickly learn an array of computer hardware and software.

Qualifications:

• Associate’s degree in Computer Science or related field preferred.
• Experience in network maintenance and user technical support preferred.

Requisition #052402
Posting Date: 05/10/2024

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CUSTOMER SERVICE REPRESENTATIVE
Centerville, IA | Full-Time

The Customer Service Representative is responsible for conducting financial transactions between customers and the Bank both in person and over the phone and handle both routine and complex customer inquiries and problems.

Duties and Responsibilities:

• Represents the Bank favorably to both current and prospective customers.
• Provides prompt, efficient and accurate service in the processing of transactions.
• Note and verify significant information as required by the Bank policy or procedure.
• Ensure that Bank procedures are followed when performing transactions on all equipment.
• Exercise discretion, judgement, and initiative regarding transaction problems and procedures.
• Identify customers’ financial service needs and focus on promoting bank products and services to customers to meet those needs.
• Maintain adequate working funds as required by Bank policy; as necessary, purchase working money supply from vault.
• Verify and balance assigned drawer daily with minimal cash variances.
• Assist in reconciling errors for self and other tellers.
• Issue cashier’s checks, money orders, and bank checks.
• Issue and maintain debit cards following Bank policy.
• Verify that opening and closing procedures are followed.
• May prepare necessary forms for proper completion of Bank Secrecy Act requirement (includes obtaining appropriate documentation from customer/non-customer).
• Receive and answer questions on Bank policies and practices, maintain good customer relations at all times.
• Direct customers to appropriate employees for answers to more complex problems or inquiries.
• Discuss problems related to specific accounts and refer more difficult questions to a supervisor or bank officer.
• Help coworkers with difficult internal problems or customer inquiries/problems while ensuring prompt and courteous responses to customer inquiries.
• Count, wrap, and bag coins. Count and verify currency to sell. Accumulate mutilated currency to be shipped out.
• Balance or assist in balancing the working fund.
• Assist with other bank work as requested including statement stuffing, filing, and answering phones.
• Other duties as assigned.

Required Skills/Abilities:

• Excellent written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Excellent mathematical skills.
• Trustworthiness and the ability to act with integrity.
• Thorough understanding of customer service.
• Ability to maintain highest level of confidentiality.

Qualifications:

• High school diploma or equivalent is required.
• Previous experience working directly with the public is preferred.

Requisition #042402
Posting Date: 04/23/2024

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LOAN OFFICER